BEYOND CELLCARE S.A. DE C.V. TERMS AND CONDITIONS
Last updated: April 2025
1. Introduction
Welcome to BEYOND CELLCARE. By using our medical tourism services, you agree to these Terms and Conditions. Please read this document carefully, as it governs the use of our services as well as the rights and obligations of both the agency and the clients.
2. Definitions
“Agency”: Refers to BEYOND CELLCARE S.A. DE C.V., based in Guadalajara, Jalisco, Mexico.
“Client”: A natural person who hires the Agency’s services to coordinate their medical tourism experience.
“Medical Provider”: Certified institutions, hospitals, clinics, and physicians with whom the Agency collaborates.
“Services”: The set of activities provided by the Agency, including—by way of example but not limitation—ground transportation; lodging management and reservations; scheduling of medical consultations; appointments for laboratory tests; hospital admission and discharge coordination; client reception upon airport arrival; personal assistance services during the contracted days if required; coordination of recreational tourism; and other complementary services related to medical tourism.
3. Acceptance of the Services
By accessing and using the website, the services provided by BEYOND CELLCARE, and related platforms, the Client declares their absolute and unconditional acceptance of the Terms and Conditions set forth herein. Such consent shall be valid and binding when using any electronic means in accordance with Article 1803 of the Mexican Federal Civil Code.
Therefore, should the Client access, use, and view the BEYOND CELLCARE website, it shall be deemed an absolute and express acceptance of these Terms and Conditions.
The Client’s acceptance includes:
- Full adherence to the policies and rules specified in this document;
- Understanding that BEYOND CELLCARE acts as an intermediary in the management of medical tourism services;
- The commitment to abide by the provisions of the final service providers.
Form and Evidence of Acceptance: Acceptance may be verified by:
- Accessing and using the Agency’s website or mobile application;
- Explicit confirmation via email or electronic platforms;
- Making any initial payment related to the contracted services.
Scope of the Services The Agency acts exclusively as an intermediary between the Client and:
- Medical Providers, such as hospitals, clinics, and healthcare professionals;
- Complementary services, including lodging, transportation, and other necessary logistical services.
The services provided by the Agency shall be subject to the terms and conditions specified by the Final Service Providers engaged, as well as to their policies regarding cancellations and refunds, or any other applicable concepts that may arise. Accordingly, the Client acknowledges and likewise accepts that services will be provided by independent providers who do not act on behalf of BEYOND CELLCARE or its subsidiaries, affiliates, parent companies, or representatives; therefore, as of now, the Agency is not directly responsible for:
- Medical procedures performed by the Medical Providers;
- The results of treatments, including complications or adverse effects, as well as lodging and transportation services;
- The actions or services of third parties, such as carriers or lodging establishments.
4. Client’s Responsibility
The Client is responsible for providing accurate, complete, and truthful information at all times, including personal data, medical information, and any other requirement necessary for the proper provision of services. BEYOND CELLCARE shall not be liable for inconveniences arising from inaccuracies or falsehoods in the information provided by the Client.
The Client is responsible for ensuring they have all documentation necessary for the use of the contracted services. This includes, but is not limited to, valid passports, visas, special permits, medical certificates, and any other legal or administrative requirement necessary for the medical treatment or travel. The Agency shall not be liable for the Client’s omission or non-compliance in these matters.
The Client is responsible for complying with all immigration regulations. The Agency shall not be liable for denial of entry into a country or any delay caused by failure to meet such requirements.
During their stay, the Client is responsible for following the instructions provided by the Final Service Providers, as well as adhering to the corresponding medical and tourism recommendations. The Agency shall not be liable for damages, losses, or complications arising from the Client’s negligence or failure to follow such instructions.
Any additional, unforeseen, or non-included expense in the contracted service shall be the sole responsibility of the Client. This may include, but is not limited to: food, additional transportation, unscheduled treatments, optional services, local taxes, and any other expense generated outside the agreement established in the service confirmation.
The Client is responsible for obtaining insurance that covers any medical, travel, or other eventuality that may occur during their medical tourism experience. BEYOND CELLCARE shall not be liable for damages, losses, or costs arising from uninsured events.
The Client accepts that BEYOND CELLCARE acts solely as an intermediary between the Client and the Final Service Providers. Therefore, the Client releases the Agency from any liability related to medical outcomes, the quality of tourism services, or any eventuality arising from the direct relationship between the Client and the Final Service Providers.
The Client undertakes to comply with local laws and any other applicable regulations established by the authorities and the Final Service Providers during the execution of the contracted services. The Agency shall not be liable for the consequences of any legal non-compliance by the Client.
5. Limitations of Liability
The Agency shall not be liable for acts, omissions, or decisions made by the Final Service Providers, nor does it guarantee the final outcome of the services they provide.
BEYOND CELLCARE does not guarantee and is not responsible for medical results arising from treatments or procedures performed by the Final Service Providers. All medical decisions or side effects are the sole responsibility of the Final Service Provider and the Client.
Likewise, the Agency shall not be liable for the interruption, cancellation, or modification of the contracted services due to force majeure or unforeseeable circumstances, such as natural disasters, social conflicts, government restrictions, or any unforeseen event beyond its control.
Furthermore, the Agency shall not be liable for errors, delays, or inconveniences arising from incorrect, incomplete, or false information provided by the Client during the contracting and execution of services.
Any additional expense or optional service requested by the Client and not part of the previously confirmed services shall be the sole responsibility of the Client.
6. Prices and Payments
All prices are stated in Mexican Pesos (MXN), Canadian Dollars (CAD), or United States Dollars (USD), and do not include taxes unless otherwise indicated.
All payments shall be made based on the exchange rate in effect on the day the transaction is carried out, which shall be determined by BEYOND CELLCARE or the corresponding financial service provider.
Quotations issued by BEYOND CELLCARE shall be valid for 3 months from the time they are communicated to the Client. If the Client does not contract the services within the validity period, the quotation shall lapse and a new one with updated prices must be requested.
To confirm the contracting of services, the Client must make a down payment of fifty percent (50%) of the total cost established in the quotation. The remaining fifty percent (50%) must be paid before the medical procedure/consultation or any other contracted service, in accordance with the payment schedule specified in the quotation.
If the Client fails to meet the established payment deadlines, the Agency reserves the right to cancel the contracted services without assuming any liability.
Payments may be made through the following methods:
- Bank transfer
- Bank deposit
- Credit or debit card
- PayPal
- Cash (subject to legal and operational limits)
Payments must be made only to the bank accounts indicated by BEYOND CELLCARE in the quotation.
The Client must send proof of each payment made to the email address designated by the Agency or deliver it directly to authorized personnel; subsequently, BEYOND CELLCARE will send a payment receipt confirmation to the Client.
If the Client requires an invoice, they must provide complete tax information at the time of making the first payment. Failure to provide tax information will be interpreted as a waiver of the issuance of an invoice for the contracted services.
Additional services or services not contemplated in the quotation—such as optional services, last-minute changes, or extra days of hospitalization or lodging—shall be the sole responsibility of the Client. The Client agrees to settle additional expenses generated during the provision of the service prior to the conclusion of their medical trip.
7. Cancellation and Refund Policy
If the Client fails to make payments within the established deadlines, BEYOND CELLCARE may cancel the contracted services without any liability toward the Client.
The Client shall be responsible for covering any penalties or charges associated with the cancellation of services by the Final Service Providers.
Refunds, when applicable, shall be subject to the cancellation and refund policies of the Final Service Providers. The Agency will act as an intermediary in processing the refund.
No refunds will be made for services not used by the Client’s decision.
Cancellations made more than 21 days in advance will be eligible for a partial refund, deducting applicable administrative costs.
No refunds will be granted if the cancellation occurs within 20 days prior to the service start date.
The Agency is not responsible for cancellations or itinerary changes caused by force majeure (weather, public health emergencies, social conflicts, among others).
8. Requirements for Medical Procedures
The Client must provide BEYOND CELLCARE and the Final Service Providers with the necessary medical documentation for planning and carrying out the procedure. This includes, but is not limited to:
- A complete and up-to-date medical history
- Recent laboratory and diagnostic test results
- A report from their treating physician, when required
All medical information provided by the Client must be clear, accurate, up-to-date, and drafted in the language required by the Final Service Providers. If translation is needed, it shall be the Client’s responsibility to arrange such service.
The Client must undergo the necessary preliminary tests to ensure their fitness for the requested medical procedure, in accordance with the guidelines established by the Final Service Providers.
The Final Service Providers reserve the right to refuse to perform the procedure if it is determined that the Client does not meet the necessary medical criteria.
The Client must provide detailed information regarding any pre-existing health condition that may influence the medical procedure, including but not limited to:
- Chronic illnesses
- Allergies
- Use of regular medications or ongoing treatments
Failure to disclose relevant health information releases BEYOND CELLCARE and the Final Service Providers from any liability regarding complications that may arise during or after the procedure.
The Client agrees to follow the pre-procedure instructions provided by the Final Service Providers. This includes, but is not limited to:
- Dietary restrictions
- Suspension of medications
- Required physical or psychological preparations
After the procedure, the Client must strictly follow the medical recommendations for recovery. BEYOND CELLCARE shall not be liable for complications arising from failure to follow these recommendations.
9. Confidentiality and Data Protection
The Agency guarantees that all personal and medical information of the Client will be handled in accordance with the Mexican Federal Law on the Protection of Personal Data Held by Private Parties. Information will not be shared with third parties without the Client’s prior consent, except in cases provided by law.
BEYOND CELLCARE guarantees that the personal data provided by the Client will be treated confidentially and used exclusively for purposes related to the provision of the contracted services, in accordance with the aforementioned law.
The Client authorizes BEYOND CELLCARE to collect, store, process, transfer, and use the personal data provided for the following purposes:
- Coordination of the contracted services with the Final Service Providers
- Administrative and financial management of the services
- Compliance with legal and regulatory obligations
BEYOND CELLCARE undertakes to share the Client’s personal data only with the Final Service Providers involved in the execution of the services, and solely to the extent necessary to fulfill the objectives of the contract.
The Client’s personal data may be transferred to affiliated, subsidiary, or parent companies of BEYOND CELLCARE, always in compliance with applicable legal provisions.
The Agency implements physical, electronic, and administrative security measures to protect the Client’s personal data against loss, unauthorized access, alteration, theft, or disclosure.
Despite the security measures adopted, BEYOND CELLCARE shall not be liable for unauthorized access resulting from cyberattacks or other force majeure events beyond its reasonable control.
By contracting BEYOND CELLCARE’s services, the Client gives their express consent for the processing of their personal data under the terms set forth in this clause.
If the Client does not agree with the terms set out herein, they must inform the Agency before contracting any service, understanding that such refusal could limit the provision of services.
BEYOND CELLCARE reserves the right to modify its Privacy Notice at any time and commits to notify such modifications to the Client through its website or by electronic means. The Client shall be responsible for periodically reviewing the Privacy Notice to stay informed of any changes.
10. Force Majeure
Force majeure is understood as any unforeseen event beyond BEYOND CELLCARE’s reasonable control that wholly or partially prevents the provision of the contracted services.
The Agency shall not be liable for service interruptions due to events beyond its control, including but not limited to:
- Pandemics or health emergencies
- Natural disasters such as earthquakes, floods, or hurricanes
- Political, social, or legal situations that affect the provision of services
BEYOND CELLCARE shall not be liable for the cancellation, interruption, or modification of the contracted services due to force majeure events.
In the event of force majeure, the Agency will make its best efforts to minimize the impact on the Client but does not guarantee full provision or continuity of services under such circumstances.
BEYOND CELLCARE will promptly notify the Client of any force majeure event affecting the provision of the contracted services.
If possible, it will propose alternatives for rescheduling, modifying, or substituting the affected services, subject to the availability of the Final Service Providers.
If the proposed alternatives are not feasible, the Client may request cancellation of the affected services, subject to the applicable refund and cancellation policies. BEYOND CELLCARE will act only as an intermediary in processing such refunds.
No refunds will be made for services that have already been partially provided before the force majeure event.
The Client acknowledges that it is their responsibility to take all reasonable precautionary measures—such as purchasing travel insurance—to cover any eventualities arising from force majeure events.
Events that are not considered force majeure under applicable Mexican law and the conditions stipulated herein do not release the Client or BEYOND CELLCARE from their respective contractual responsibilities.
11. Jurisdiction and Governing Law
These Terms and Conditions shall be governed by the laws applicable in the United Mexican States. In the event of disputes regarding the application, interpretation, or fulfillment of obligations arising from these terms and conditions, the parties submit to the jurisdiction of the competent courts of the city of Guadalajara, Jalisco, expressly waiving any other jurisdiction that may correspond to them by reason of subject matter, domicile, or amount, now or in the future.
12. Portal Access and Responsibility
Use of the portal and the services offered by BEYOND CELLCARE is conditioned upon compliance with the provisions mentioned herein. The Client acknowledges that improper use of the portal or non-compliance with these provisions may result in suspension of services without liability for BEYOND CELLCARE.
Likewise, BEYOND CELLCARE does not guarantee that the website or any digital platform is free from errors, viruses, or interruptions. The Client shall be responsible for the use of and secure access to such platforms.
13. Modifications to the Terms and Conditions
BEYOND CELLCARE reserves the right to modify or update these terms, whether due to regulatory or operational changes or new internal policies. Such modifications will be published on the website, and it is the Client’s responsibility to stay informed. By continuing to use BEYOND CELLCARE’s services, the Client shall be deemed to have accepted the corresponding updates.
Continued use of the services offered by BEYOND CELLCARE after the publication of modifications shall be considered tacit and absolute consent by the Client to the updated Terms and Conditions.
If the Client does not agree with the modifications, they must notify the Agency in writing within seven (7) calendar days following the publication of the change. BEYOND CELLCARE will evaluate the situation and may proceed to cancel the services contracted by the Client as stipulated in the corresponding clause on cancellations.
Modifications may include, but are not limited to:
- Adjustments to rates, payment methods, or cancellation and refund policies
- Changes to requirements for the contracted services
- Legal and regulatory updates affecting the operation of BEYOND CELLCARE or the Final Service Providers
- Incorporation of new services, additional terms, or specific exclusions
Modifications will not affect services that have already been confirmed and are in the process of execution, unless the change is required by legal provisions.
All modifications will be made for the purpose of:
- Ensuring compliance with applicable rules and laws
- Adapting services to current operational and technical needs
- Optimizing the quality and efficiency of the services offered
BEYOND CELLCARE undertakes to make modifications transparently and with the goal of benefiting the Client and improving the service experience.
In the event of discrepancies regarding the interpretation or implementation of the modifications, both parties shall be subject to the terms established in the clause on applicable law and jurisdiction.
14. Contact
BEYOND CELLCARE provides the Client with the following contact channels for inquiries, clarifications, or requests related to the contracted services:
Email: contact@beyondcellcare.com
Phone: +52 33 1826 9259
Address: Avenida Homero No. 39, Colonia Vallarta San Jorge, Guadalajara, Jalisco, Mexico, C.P. 44690
All official communications related to modifications, updates, or relevant notices will be sent to the email address registered by the Client at the time of contracting the services.
It is the Client’s responsibility to provide a valid email address and to check it periodically to stay informed.
The Agency reserves the right to update the contact channels mentioned in this clause, notifying the Client in advance through its website or by email.
All requests, communications, and clarifications sent by electronic means shall be deemed valid provided they are made from the addresses authorized by the Client and by BEYOND CELLCARE.